For those who work in field service management sometimes the field can be a little crowded.
Particularly if you work in a niche area, say for example inspecting fire doors, you may find that you’re facing high competition for a small amount of business.
If that’s the case, it’s time to differentiate yourself from the rest of the pack.
Even if you’re the lone wolf in your industry/area, these tips will help you improve your processes, create better client experiences, and – ultimately — save time and money while increasing profits. And who doesn’t want that?!
Here’s how to get started:
Some inspectors who have been in business for a while may have gotten in the habit of giving a bare-bones report or cutting corners because the documentation can take so long. But just because you got away with it for the last 10 years doesn’t mean it’s good enough anymore. Someone else could take your client away because they’re doing it better.
Give clients better quality information and more of it. This is easy to do when it’s automated and doesn’t take you any extra time.
You know the phrase “A picture tells 1,000 words?” It’s still true decades later, and easy to incorporate in your client report if it’s automatic.
Some inspectors argue that photos are useless, eat up paper, and tell you nothing that isn’t already on the report. However true that was in the ‘80s and ‘90s with all the effort you had to go to to get photos included on an inspection report, that argument is no longer valid, especially when you and your clients store reports digitally — no printing required.
Photos take no space, are instantly retrievable, and easy to send – and there’s nothing more accurate than showing the exact problem to the client. You can blast off a copy to your client or your partner in the field (on site at the client’s location) within seconds.
Sometimes reports can feel tedious because you have to write everything down. It can be easier – and less time consuming – to simply say it out loud. You can do just this, and elaborate in recording your inspection notes, through technology.
For instance, on the Fire Door Safety Inspection App, you can simply tap the microphone on the app and start talking! Then you can include the voice notes in your report. It’s easy to do if you’re automated.
Differentiate yourself and you stand an excellent chance of increasing your business, especially when clients start to see the level of production and quality you supply.
How much more professional will you look if you produce a high-quality, multi-page report, compared with your associate down the road who scribbles cryptic notes on a sheet of paper, and hands the client the ‘yellow’ copy that the client will probably be unable to decipher or read?
And if you’re that much more efficient now, you can do more in the same time at less cost. If passing cost savings along to the client is part of your corporate strategy, word will quickly get around…
How do you raise the bar and up your game? Examine the tools in the industry that can increase your productivity, increase the quality of your work, lower costs, or accomplish all of the above!
Consider tools and apps, such as:
Don’t be a follower – lead the pack with the latest and the best, and business growth will follow!
Learn more about mpengo’s apps for field service management by calling 1-855-840-3064 or visiting www.mpengo.com.